We would like to reassure you that during this second national lockdown we are open and continuing to receive new referrals.


We continue to operate within government guidelines. We are working by remote means as the safety of the families we help, our volunteers and staff is of upmost importance. Our staff are working from home during usual office hours, due to this the telephones are usually open 9:30am - 4pm. 

If you have any questions or are in need of support please do get in touch – messages left on our telephone 01782 938912 will be responded to as soon as possible.


More information can be found at www.gov.uk  www.who.int and the BBC site https://www.bbc.co.uk/news/explainers is helpful with up to date advice on what is happening and for information on symptoms and how to respond, see also the NHS site https://www.nhs.uk/conditions/coronavirus-covid-19

Working alongside Families


Being a parent has never been easy.  It can be lonely, frustrating, heart-breaking and overwhelming.

Our dedicated Home-start Volunteers and Family Support Workers support families with one-to-one support. Before COVID this was done via a home visit. Now, we support families over the telephone, and other means, providing a wide range of targeted support for parents and their children.

Life-changing events can happen to anyone.  All parents struggle at one time or another.  That is why Home-Start is ready to support families through their toughest times, providing friendly befriending, giving parents emotional and practical support.

Home-Start works with families experiencing a number of challenges including:

·         Children's health, well-being and development

·         Isolation

·         Home Environment

·         Financial worries

Just two hours a week can make a big difference to a parent and their children.

We work with families to build on their strengths and give them the support they tell us they need.

All our services are based around the principle that Volunteers and Staff offer no judgement, just compassionate, confidential help and support.


Home-Start support is completely free, you do not have to pay for any of our support. 

'Home-Start is a fantastic service and it has helped me a lot. I feel so much better about myself, thank you for your help.' 

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Privacy Statement


Home-Start Newcastle Borough is committed to maintaining your privacy. Please click here to download a copy of our privacy statement.