How to Get Help

               How can Home-Start Newcastle Borough, Newcastle-under-Lyme help?


As a parent you may feel the need for support for all sorts of reasons. You may be:


  • Lonely or socially isolated 

  • A lone parent

  • Experiencing Post-Natal Depression

  • A family with multiple births or several pre-school children

  • Having difficulties with the emotional and physical demands of a young family

  • Living with ill health or disability or additional needs

  • Struggling with your mental health and wellbeing

  • Having problems managing your childrens' behaviour

  • Affected by bereavement and/or relationship problems

  • Needing help for substance misuse

  • Experiencing financial hardship

  We offer practical and emotional support including:


  • Budgeting and help with benefits or debt

  • Cooking

  • Managing the home environment 

  • Support to attend appointments

  • Signposting to other services for additional support

  • Guidance and support for managing children's behaviour

  • Positive parenting strategies

  • Widening families' social support networks in their community

  • Opportunities for providing activities such as playing and reading


Families must have at least 1child under the age of 8 and live in Newcastle Borough (if you have any  queries  about the geographical boundaries of Newcastle Borough, please contact the office)


Who can make a referral?


Referrals can be made by any agency or professional working with families with young children, such as health visitors, social workers, family support workers, other voluntary organisations.  Families can also refer themselves.


How do I make a referral?


If you are a professional and wish to make a referral for a family please click here to download the referral form. Please ensure the family has signed the referral form prior to submission.


If you are a family and wish to refer yourself for our help and support, please click here to contact one of our team of friendly staff.


What happens next?


Once the referral has been accepted we will arrange an initial visit at home to discuss your needs and tell you more about the support we have to offer. We will carefully match you with either one of our Home Visiting Volunteers or a Family Support Worker, whichever most closely meets your family's needs.  You will then receive regular weekly support visits of 2-3hours, once a week.

Referrers will be kept informed throughout the entire process.


If you have any queries, please contact the office.

Home-Start Newcastle Borough continually strives to maintain the highest standards of service and support. However, if you are unhappy with any element of our services,

please click here to contact the Scheme Manager.

01782 938912 |

Charity number 1161247. Company number 09476111

© 2016 Home-Start Newcastle Borough.

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